What our customer needs to know
Natural Imperfections with granite
The store sample you have chosen your color selection will not be identical in color to the slab or slabs used to fabricate your order. Small samples of granite do not always show the concentration of granite crystals, imperfections, small pits and veins that are more apparent in large slabs. We will not provide compensation to you if your order varies in color from the sample used to make your selection or if your order contains concentrations of crystal, imperfections, small pits or veining. That’s why we recommend to our customers to choose their own slabs and put them on hold at our stone suppliers.
Most granite applications contain seams. These seams can be seen and felt. While we will indicate the most likely location of your seams before you place your order, we reserve the right to change the location of the seams after your order is placed. Changes in seam locations are the result of the fact that granite slabs vary in size and seams may need to be relocated to accommodate this variation. You will be notified of any change but an order cannot be canceled because of change in seam location.
Sealing your granite
Granite is porous and must be sealed in order to minimize staining. Although, sealing granite is no guarantee gainst staining. Granite countertops must be resealed every six months to two years to minimize staining. See Granite Care and Maintenance for Instructions on how to remove common stains. Some stains may not be able to be removed. Your countertop will be initially sealed by the installer.
Lamination lines will exist in granite countertops that have a 1 ½ / 4cm edge. Lamination lines will be visible and can be felt. Lamination lines are formed when two pieces of granite are glued together to create a 1 ½’’ edge.
Weak spots & cracks
Granite is a product of nature and contains weak spots, hairline cracks and fissures. They become more noticeable if they separate. They are present of the surface and in the liner used to build up a countertop with 1 ½ / 4cm edges. The hairline cracks in a liner will be with resin before the installation is complete. Additional cracks may appear after installation, particularly if setting in the home occurs that causes movement or stress on the granite countertops. We do not provide compensation should your granite countertop crack after installation.
If your top breaks before installation
Granite is a product of nature and contains weak spots, hairline cracks and fissures. During transportation and installation a top can and will sometimes break. Should a granite top break the installer will re-mark the top and have available for installation on a priority basis. Temporary re-connects of sink and cook top can be made to minimize any inconvenience.
A paint line may be visible after granite is installed. A paint line can be hidden by installing a piece of trim that matches your cabinets underneath your granite countertop. This is not part of our service. Please contact a trim carpenter to arrange for this service if necessary.
Most consumers who have a high-bar prefer that the backsplash height be equal to the distance from the countertop to the bottom of the bar. Some consumers then decide that they would prefer that the backsplash for the remainder of the countertop be equal to this height so that they don’t have two backsplash intersecting that are different heights. Please indicate your preference to the sales person you are working with.
If new sink is going to be installed, the new sink must be at the house on the day of template. Please be aware that if new sink is not at the home on the day of template, it will cause a delay in the installation of the countertop.
We recommend customers presents during template to make decisions in small details regarding countertops.
Templating will normally occur between the hours of 8:00 am and 5:00 pm Monday through Friday, excluding holidays.
Tear-Out and Installation
Some unavoidable damage may be done to existing backsplashes or wall covering during tear-out. The installer and Euro Granite Design are not responsible for this damage.
During installation, a substantial number of trips will be made from the outside work area to the installation site. Please consider a path you would prefer the installer to use, keeping in mind the large pieces of granite that will be able to make it through tight comers and small spaces.
Some dust will continue to settle after the installer has cleaned up and departed. Please be prepared to wipe up dust for a few days after the installer leaves.
All items on top of countertops and in cabinets where work is being performed should be removed prior to installation day.
Mirrors in bathrooms that are permanently affixed to the wall and resting on or within 1’’ of the top of the existing backsplash or countertop must be removed before installation day.
The customer should plan on being without the use of sinks and selected appliances for (in most cases) 3-5 business days.
The installation of your granite countertops may require that the installer trim the granite countertops at the job site to ensure the best possible fit. This procedure is usually performed in a driveway or on the back porch, provided it is not raining. If it is raining, a covered place for the installer to work must be available or the installation may need to be rescheduled.
Installation of countertops will normally occur between the hours of 8:00 am and 5:00 pm Monday through Friday, excluding holidays.
Plumbing Reconnections and Electrical
A licensed plumber/electrician employed to do reconnections of plumbing and cook tops by city code is typically done the day after installation to prevent shifting of tops while the silicone is drying. Please tell your sales associate if you would like us to schedule this service for you at an additional fee.